1. WHAT ARE YOUR COMMUNICATION HOURS?
Weekdays: 10am – 8pm | Weekends: CLOSED
2. WHERE ARE YOU BASED?
We are currently based in the Atlanta, GA area.
3. HOW SOON SHOULD I NOTIFY YOU ABOUT A GRAPHIC DESIGN INQUIRY?
The sooner the better! Depending on availability, graphics can be expected at least 3 business days after the request. An hourly rush fee will be applied if the creator is notified of the graphic less than four days before its due date.
4. DO YOU OFFER CONSULTATIONS?
Yes! We offer in person, phone, & web based consultations. To learn more about what you can get in our consultation packages or to sign up for one, click here.
5. HOW WILL I GET MY FILES?
Digital files will be provided to the email address you have on file. There will be no physical product mailed to you. Please remember that colors can vary between monitors and printers. We cannot guarantee the image you see is an accurate representation of how any digital download will once printed.
6. WHAT DO YOU ACCEPT AS A METHOD OF PAYMENT?
We send our invoices via Paypal and accept transactions from that application as well as through cash app at this time. Accommodations may be made as necessary.
7. CAN YOU MAKE POSTS FOR ME?
Yes! If access is granted to social media accounts, we can post as desired. To learn more about our account access policies, click here.
8. WHO IS YOUR WEB HOSTING PROVIDER?
Lunar Rose Studio currently uses Chemicloud to host our websites. For more information on Chemicloud or if you’d like to sign up, click here.
9. CAN I HAVE ACCESS TO EDIT MY SITE?
Currently, we do not offer the option for clients to edit sites themselves outside of blog posting. Clientele is entitled to all content that appears on their site, but it is the task of the web designer to put in the changes requested. For non-ongoing web projects, If any changes to the site would like to be made after it is finished, there will be an hourly maintenance fee.
10. WHERE CAN I ORDER A SERVICE?
Visit either our Graphic Design Page, Web Design Page, Social Media Services Page, or Consultations Page, proceed to scroll to the bottom, and fill out our order inquiry form.
WEBSITE INFO
Web & Hosting Fees:
– Hosting: $50/yr
– Domain: $13.95/yr
– ID Protection: $8.95/yr (Recommended)
• All websites will be created on WordPress & E-commerce features will be provided through Woo-commerce.
• Should you plan to host with us but switch in the future, there will be a $60 migrate fee.
• We do not allow switched hosts to keep the domain hosted with us and connect the domain using name servers or pointing.
• All websites will receive a free SSL Certificate and a Custom 404 Page.
These terms are subject to change at anytime with or without notice.
Lunar Rose Studio, LLC. ©
Defined by Design.
